How to Return a Product
- Sign in to your Shopaloy Account, select My Orders.
- Select the order you wish to return and click on the Manage Order button.
- Click on Return Items.
- Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.
- Pack your return package securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.
- Head to your nearest drop-off point or wait for collection by our pick-up service.
- Make sure you have written your order number and return tracking number on your package at the time of drop off.
You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Shopaloy app or website. Return request must be raised within 14 days for ShopaloyMall items, or within 7 days for non-ShopaloyMall items from the date of delivery.
- For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
- For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories)
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Issuance of Refunds
- 1. The processing time of your refund depends on the type of refund and the payment method you used.
- 2. The refund period / process starts when Shopaloy has processed your refund according to your refund type.
- 3. The refund amount covers the item price and shipping fee for your returned product.
Shopaloy will process your refund according to the following refund types
- 1. Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
- 2. Refunds from cancelled orders – Refund is automatically triggered once cancelation is successfully processed.
- 3. Refunds from failed deliveries – Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.